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1991 Honda Civic Si
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406 Posts
Discussion Starter #1
Hey Guys,

Here is the scenario. My cellphone billing cycle starts on the 4th of the month. We are seven days in. I have 4gb of data every month that my wife and I share. We never go over. Until last month. We went over a little. I did not think anything of it and changed a few settings on my phone. However, I did recognize that the usage shot up right at the end of the cycle, within a few days a coupe of gigabytes.

Tonight I went to the movies with my wife. She left her cellphone at home, attached to our internet, and I turned mine off. When we got out of the theater and I turned my phone on, I had two messages from Verizon. The first, sent around 6:30, said my billing cycle was at 75% for data. The second said it was at 100%. I got online when I got home to check the data usage. We are now at 5.25%. I called Verizon. The lady said that from 14:30-20:30 today, my wife's phone ate through over 4gb of data. That whole time she was at my house with the internet!

I looked up the usage summary on her phone and it shows about 4.5 gb of data split evenly between firefox (internet) and the Android Operating System. About 4.45 of the 4.5 gigabytes is background usage.... The lady told me that my wife's phone was the culprit. When she was at home. On our internet. Then she patronized me and told me to ensure our internet was working, the phone was connected, and background data was limited to mobile wifi usage only. Thank you for telling me how to make my wife's phone operate like mine.

So I went ahead and changed all of her settings so her phone will work like mine. In looking at our data history, it appears that her phone must use a lot of background data. Her phone consistently uses more than mine. Funny thing is, SHE IS NEVER ON IT. I always get yelled at for being on it too much and not paying attention to her. SHE is not the problem. So either her phone is glitching out and jumping off of my internet to watch some serious amounts of porn while we are at the movies, or someone is using our data. Is that possible?
 

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My car...or my truck
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I would think that while you're home, you are on wifi and not using ANY of your data plan....fishy
 

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the artist formerly known as drexelstudent11
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there's probably a tab open in firefox on the phone updating constantly, try uninstalling firefox.

odd that it'd be doing that while on wifi in your house though... unless its doing it while sleeping and the wifi is set to turn off while sleeping (it's an option)
 

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'89 CRX HF
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I read an article a while back about an app that had a hidden Bitcoin miner in it. Anytime the phone was plugged in, it was mining for the person who wrote the app code. Not saying that her phone is mining Bitcoins, however there is always the possibility that one of her installed apps is a resource/data hog.
 

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Check and see when her phone last updated, I'm sure if her phone jumped to a different OS she would of noticed but the phone could of still downloaded the update and its just awaiting the install ok
 

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I did some Google-ing and it seems Verizon is pretty known for doing this, and many sers say they are doing it to scam people
 

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CRX Si
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559 Posts
Sounds like she installed something she shouldn't have installed.
I heard of a few people installing apps that are connected to the Internet ever second.
While other times a fault GPS can cause the problem.
this my phone will be on wifi and out of no where it will hop on mobile data looking for gps location
 

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same
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U.S. govt hacks your data everyday. But yes there are apps that run in the background that could be hogging data. They make my phone run slow as hell all the time.
 

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These last two months my wife has made us go over our data usage (AT&T 4GB pkg)...barely. I hardly ever crack 1.3GBs by myself a month, purely from streaming music while in the car. I checked when the larger data usage occurred, and it was always while she was at her parents house. Though she says she cannot remember or lacks the sense to tell me the truth about what she did, I've started us both turning off "Cellular Data" whenever in a location with Wi-Fi. Today is day 25 of our billing cycle, and we haven't even cracked 65% yet, which is when AT&T sends their first reminder email about the data usage.

I also am strick about shutting down apps after I'm done using them. My wife, not so much; at one point last month I took her phone and had to have shut down nearly 30 apps running on her phone. And she wonders why she has to charge her phone every night. We both purchased new iphone 5Ss on the same date, yet my battery lasts 4 days in-between charges. LOL!
 

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1991 Honda Civic Si
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Discussion Starter #12
Ok guys sorry for the delay. It has been a really busy week. I have been in Verizon over ten times in the past week demanding a good answer. Cop out answers were all I have received... However, here is what I have learned.

If you want real help, go in to the Verizon store. Make sure you do not go to an authorized dealer, but an actual store. Authorized retailers are third party. You will see it on the sign if they are an authorized retailer.

They will not help you if your phone screen is cracked. My wife bought this phone last year and dropped it the next day, literally. The screen has been cracked for over ten months, but they said that it could have just started malfunctioning. We went ahead and replaced it with our insurance policy (thank God we got that) and I told them that I will not be nice if this happens again because now we have a new phone.

The guy in the store gave me two gigs of free data for the month and I have turned the data off on both of our phones. This is why you should go into the store, they can help you if you have a legitimate concern.

I pulled my data history from online and there was an odd pattern of data usage. It was an obvious pattern. They could not explain it for me. So I replaced the phone, they gave me the free data, and I am waiting for it to happen.

In the end, they told me that it must have been something on the phone. So lesson here is to ensure you have your data settings controlled. This is not going to happen on my plan again unless something fishy is happening. And if it does, I will crush them. The people in the Verizon store are much nicer than the bottom feeders at the retail locations and the online tech support.
 

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^Glad the store was helpful; I work with an ex-Verizon store asst-mgr and several folks from the local Verizon call center assisting a good portion of the east coast. I didn't ask their opininon on this, but let me know if it comes up again.

Yesterday I received our 65% data usage reminder email; I have until the end of tomorrow to use 1GB. What should I do? Hmmm. LOL!
 

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94 Integra
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I finally jumped into the now and got my first smart phone, an LG G2. It can show me what apps use how much data and when. A lot of the junk is background data & updates. I have background data restricted now and have it set to use WIFI for data if possible.

One thing it has is an app manager, sort of like Windows' task manager. Even with no apps technically running, there's 30 things with 1 or more process/service shown on the list using memory. One is the NFL app it ships with, which I've never used. So there's actually stuff running way in the background you may not know about.
 

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the artist formerly known as drexelstudent11
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I finally jumped into the now and got my first smart phone, an LG G2. It can show me what apps use how much data and when. A lot of the junk is background data & updates. I have background data restricted now and have it set to use WIFI for data if possible.

One thing it has is an app manager, sort of like Windows' task manager. Even with no apps technically running, there's 30 things with 1 or more process/service shown on the list using memory. One is the NFL app it ships with, which I've never used. So there's actually stuff running way in the background you may not know about.
yeah, I grabbed one while it was free on contract after reading about how the G3 wasn't a huge upgrade
 

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1991 Honda Civic Si
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Discussion Starter #16
I get that things can run the background but let me put this into perspective: I have run a hotspot on my phone and played Xbox live on it for four hours plus - data total was 1.5 gigabytes. I go to the movies and leave my phone at home connected to our internet - 4.5 gigabytes.

I have since restricted the shit out of our phones' data usage, but I still think that is fishy.
 
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