PLX Devices - worst customer service of the year! - D-series.org

Go Back   D-series.org D-series Knowledge Factory Product Reviews

D-Series.org is the premier Honda All Forum on the internet. Registered Users do not see the above ads.
Reply
 
LinkBack Thread Tools Display Modes
Old 02-09-2014, 06:55 AM   #1 (permalink)
D-series lover
 
roberts's Avatar
 
iTrader: (2)
Join Date: Apr 2006
Posts: 178
Rep Power: 14 roberts is almost a somebodyroberts is almost a somebodyroberts is almost a somebodyroberts is almost a somebody
iTrader Score: 2 reviews
Thumbs down PLX Devices - worst customer service of the year!

Recently bought PLX DM-200 OBDII with bunch of sensor units (SM-fluid pressure, SM-fluid temperature with two sensors and SM-AFR) which all together costs around $650.

This all for my EG Civc which is OBD1 of course. So every time I turn on DM-200 unit it checks for OBD2 port connection, then fails. PLX states it shouldn't check it on startup if not connected to OBD2 port and settings are configured right. So I provided video for them:
https://www.youtube.com/watch?v=GlFeI4LKykY

I contacted PLX support center to get help and resolve this issue. Now one thing I am really sure. They don't give a f*ck about customer service nor you are having issues with their products. It's been now few months they are "trying" to solve this. First ticket was created on 21th of October 2013.

I don't recommend any of PLX product to anyone, because if something goes wrong, you will be on your own. If someone knows these businessmen personally, please punch them in the face from me real hard, thanks.
__________________

To view links or images in signatures your post count must be 10 or greater. You currently have 0 posts.
roberts is offline   Reply With Quote Quick reply to this message
Sponsored Links
Advertisement
 
Old 02-09-2014, 07:04 AM   #2 (permalink)
Retired From Hondas
 
Esotericimage's Avatar
 
iTrader: (7)
Join Date: May 2008
Location: 386
Posts: 2,795
Rep Power: 37 Esotericimage is on a level you can only DREAM about! ! !Esotericimage is on a level you can only DREAM about! ! !
Esotericimage is on a level you can only DREAM about! ! !Esotericimage is on a level you can only DREAM about! ! !Esotericimage is on a level you can only DREAM about! ! !Esotericimage is on a level you can only DREAM about! ! !Esotericimage is on a level you can only DREAM about! ! !Esotericimage is on a level you can only DREAM about! ! !Esotericimage is on a level you can only DREAM about! ! !Esotericimage is on a level you can only DREAM about! ! !Esotericimage is on a level you can only DREAM about! ! !Esotericimage is on a level you can only DREAM about! ! !Esotericimage is on a level you can only DREAM about! ! !Esotericimage is on a level you can only DREAM about! ! !Esotericimage is on a level you can only DREAM about! ! !
iTrader Score: 7 reviews
Default

Can you return the stuff?

Theres other gauges that are designed to work together like Innovate"s lineup


Aint that some shit after 650 bucks!
__________________
DSO Spam Basher
Quote:
Originally Posted by Artikgrau325is
People try so hard to be unique, they lose their sense of style

To view links or images in signatures your post count must be 10 or greater. You currently have 0 posts.



To view links or images in signatures your post count must be 10 or greater. You currently have 0 posts.
Esotericimage is offline   Reply With Quote Quick reply to this message
Old 02-09-2014, 07:19 AM   #3 (permalink)
D-series lover
 
roberts's Avatar
 
iTrader: (2)
Join Date: Apr 2006
Posts: 178
Rep Power: 14 roberts is almost a somebodyroberts is almost a somebodyroberts is almost a somebodyroberts is almost a somebody
iTrader Score: 2 reviews
Default

I wish I could return everything I purchased from them. It's complicated because these products were ordered from three different shops and DM-200 gauge, which I guess is faulty, was purchased more than one year ago.

If I would be US resident I would visit them personally.
__________________

To view links or images in signatures your post count must be 10 or greater. You currently have 0 posts.
roberts is offline   Reply With Quote Quick reply to this message
 
Old 02-09-2014, 09:42 AM   #4 (permalink)
Live,love,laugh,be real
 
4Door's Avatar
 
iTrader: (20)
Join Date: Apr 2006
Location: 20 miles east of STL
Posts: 5,973
Rep Power: 39 4Door is on a level you can only DREAM about! ! !4Door is on a level you can only DREAM about! ! !
4Door is on a level you can only DREAM about! ! !4Door is on a level you can only DREAM about! ! !4Door is on a level you can only DREAM about! ! !4Door is on a level you can only DREAM about! ! !4Door is on a level you can only DREAM about! ! !4Door is on a level you can only DREAM about! ! !4Door is on a level you can only DREAM about! ! !4Door is on a level you can only DREAM about! ! !
iTrader Score: 20 reviews
Default

i bought my PLX OBDII Bluetooth adapter from Amazon...

Amazon has way better customer service, there sellers HAVE to follow a strict customer service plan or they will not be able to sell anything on Amazon... Sometimes the sellers go out of there way to help you...

just figured i would throw that out there for the future purchases...
__________________

To view links or images in signatures your post count must be 10 or greater. You currently have 0 posts.

R.I.P. my mom - I miss you
To view links or images in signatures your post count must be 10 or greater. You currently have 0 posts.
10/3/1945-6/16/2007

R.I.P. - MiloReaper & Pat Primmer

96' CE1 Lx - Wags

04' Pilot EXL - Black Pile - Love it
To view links or images in signatures your post count must be 10 or greater. You currently have 0 posts.



To view links or images in signatures your post count must be 10 or greater. You currently have 0 posts.
is your friend, try it


To view links or images in signatures your post count must be 10 or greater. You currently have 0 posts.


To view links or images in signatures your post count must be 10 or greater. You currently have 0 posts.

[youtube ][ /youtube]

4Door is offline   Reply With Quote Quick reply to this message
Old 02-09-2014, 09:57 AM   #5 (permalink)
D-series PIMP
 
HiProfile's Avatar
 
iTrader: (9)
Join Date: Sep 2005
Location: SoWis
Posts: 1,225
Rep Power: 24 HiProfile is the fucking MAN!!!!HiProfile is the fucking MAN!!!!HiProfile is the fucking MAN!!!!HiProfile is the fucking MAN!!!!
HiProfile is the fucking MAN!!!!HiProfile is the fucking MAN!!!!HiProfile is the fucking MAN!!!!HiProfile is the fucking MAN!!!!HiProfile is the fucking MAN!!!!HiProfile is the fucking MAN!!!!HiProfile is the fucking MAN!!!!HiProfile is the fucking MAN!!!!HiProfile is the fucking MAN!!!!
iTrader Score: 9 reviews
Default

If you paid via credit card in the USA, most give you ~180 days to start a charge back. If they can't resolve or repair the problem, your consumer rights in the USA dictate you can return the used goods for a full refund.
HiProfile is offline   Reply With Quote Quick reply to this message
Old 02-09-2014, 01:39 PM   #6 (permalink)
Brokedick Millionaire
 
transzex's Avatar
 
iTrader: (59)
Join Date: Dec 2003
Location: Cincity OH
Posts: 40,183
Rep Power: 108 transzex is on a level you can only DREAM about! ! !transzex is on a level you can only DREAM about! ! !transzex is on a level you can only DREAM about! ! !transzex is on a level you can only DREAM about! ! !transzex is on a level you can only DREAM about! ! !
transzex is on a level you can only DREAM about! ! !transzex is on a level you can only DREAM about! ! !transzex is on a level you can only DREAM about! ! !transzex is on a level you can only DREAM about! ! !transzex is on a level you can only DREAM about! ! !transzex is on a level you can only DREAM about! ! !transzex is on a level you can only DREAM about! ! !transzex is on a level you can only DREAM about! ! !transzex is on a level you can only DREAM about! ! !transzex is on a level you can only DREAM about! ! !transzex is on a level you can only DREAM about! ! !transzex is on a level you can only DREAM about! ! !
iTrader Score: 59 reviews
Default

So you bought the wrong item and now pissed at your mistake?
__________________
Mista Bone



To view links or images in signatures your post count must be 10 or greater. You currently have 0 posts.


Quote:
Originally Posted by patprimmer RIP
I will always feed an inquisitive mind, prod a lazy noob and blast a disrespectful bum.
transzex is offline   Reply With Quote Quick reply to this message
Old 02-09-2014, 04:35 PM   #7 (permalink)
D-series soldier
 
racejunke13's Avatar
 
iTrader: (9)
Join Date: Oct 2007
Location: Colorado Springs
Posts: 844
Rep Power: 17 racejunke13 is hot as a volcanoracejunke13 is hot as a volcano
racejunke13 is hot as a volcanoracejunke13 is hot as a volcanoracejunke13 is hot as a volcanoracejunke13 is hot as a volcanoracejunke13 is hot as a volcano
iTrader Score: 9 reviews
Default

Quote:
Originally Posted by transzex View Post
So you bought the wrong item and now pissed at your mistake?
nuff said sorry about YOUR luck
racejunke13 is offline   Reply With Quote Quick reply to this message
Old 02-10-2014, 12:09 AM   #8 (permalink)
D-series lover
 
roberts's Avatar
 
iTrader: (2)
Join Date: Apr 2006
Posts: 178
Rep Power: 14 roberts is almost a somebodyroberts is almost a somebodyroberts is almost a somebodyroberts is almost a somebody
iTrader Score: 2 reviews
Default

Quote:
Originally Posted by transzex View Post
So you bought the wrong item and now pissed at your mistake?
To answer your sarcastic question- no I did not buy wrong item. And I am pissed about PLX worst customer service.

DM-200 OBDII gauge can be used for any car. If your car is OBDII then this gauge is capable of reading stock sensors and can be used as OBD2 scanner. I bought it because of ability to display few sensor readings at a time which is supported by separately sold Sensor Modules.

TO quote from their PLX "customer" service ticket last answer:
Quote:
Originally Posted by Tue, Dec 3 2013 5:19PM - staff
It seems unusual that the gauge would default to check OBD II connection if no sensors are being polled. I will have one of our engineers look into the issue.
__________________

To view links or images in signatures your post count must be 10 or greater. You currently have 0 posts.
roberts is offline   Reply With Quote Quick reply to this message
Old 11-18-2014, 07:21 AM   #9 (permalink)
D-series lover
 
roberts's Avatar
 
iTrader: (2)
Join Date: Apr 2006
Posts: 178
Rep Power: 14 roberts is almost a somebodyroberts is almost a somebodyroberts is almost a somebodyroberts is almost a somebody
iTrader Score: 2 reviews
Default

Who would knew- I got email from them a month ago and they said my tickets were lost in their system and they only read them now.
Anyway instead of what they wrote me earlier, now they said OBD2 unit is always checking if connected to OBD2 port.
I said that software update would be great to choose it as an option. I don't think they will ever make an update, but I gave it a chance.
__________________

To view links or images in signatures your post count must be 10 or greater. You currently have 0 posts.
roberts is offline   Reply With Quote Quick reply to this message
Sponsored Links
Advertisement
 
Reply

Quick Reply
Message:
Options

Register Now

In order to be able to post messages on the D-series.org forums, you must first register.
Please enter your desired user name, your email address and other required details in the form below.
User Name:
Password
Please enter a password for your user account. Note that passwords are case-sensitive.
Password:
Confirm Password:
Email Address
Please enter a valid email address for yourself.
Email Address:

Log-in



Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
 
Thread Tools
Display Modes

Posting Rules
You may post new threads
You may post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On


iconAll times are GMT -8. The time now is 03:17 AM. | Welcome to Forum, please register to access all of our features.