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Old 05-22-2012, 09:27 AM   #1 (permalink)
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Default Isky titanium retainers problem

Another thread with isky...

Anyway story goes like this, i bought the whole kit bnib from ESD_DA9 Formally known as SPONSOREDCRX
It was 2 years ago(bought the house, wife, ring ect) and i didn't install them until today...

The kit consists of Single Valve Springs, Titanium Retainers, and Exhaust Valve Spring Locators.

The problem is with the retainers, 15 are good but 16 is smaller

pics....







Regular size is 23,5mm and the smaller one is 22mm, its the same shape as the rest but smaller...you can tell that its from the same manufacturer...i didnt contact nobody accept ESD_DA9 but the kit was bnib and its not his fault...

what to do?

tnx

Last edited by NemaN; 05-23-2012 at 11:55 AM.
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Old 05-22-2012, 09:33 AM   #2 (permalink)
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Ah, just slap a fender washer under the retainer...it'll be fine.

(I keed, I keed...)
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Old 05-22-2012, 09:39 AM   #3 (permalink)
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If it was bnib when you got it call isky and see what they will do about it or what they have to say...
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Old 05-22-2012, 09:55 AM   #4 (permalink)
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ill try email them first but anyway i wanted to post the thread ...

email sent to customer service...

Last edited by NemaN; 05-22-2012 at 09:57 AM.
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Old 05-22-2012, 09:56 AM   #5 (permalink)
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If they don't offer to replace the one then ask if you can at leasy buy just one.
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Old 05-22-2012, 10:18 AM   #6 (permalink)
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That would be awesome if they just replaced one. But the only thing is that I got those back in 06ish from another member on here. And according to their website those were an 04-05 model so hopefully they still have some.
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Old 05-22-2012, 10:37 AM   #7 (permalink)
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How did you buy a wife?
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Old 05-22-2012, 10:47 AM   #8 (permalink)
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marketplace, you dont have one? lol
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Old 05-22-2012, 11:04 AM   #9 (permalink)
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I don't think buying women and a wife is the same thing.

Good luck with the Isky issue. Since you're waiting for their email response, nothing to do here lol.
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Old 05-24-2012, 12:28 PM   #10 (permalink)
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So nobody responded to my email so i asked a friend from Miami to call them and explain the situation, they wanted to send the whole set if i had the receipt or something for free ...

Because i dont have one they agreed to send me the one missing retainer for free on my friends address to Miami...


Anyway im super happy with the outcome

Tnx Isky
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Old 05-24-2012, 10:10 PM   #11 (permalink)
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Nice! Good to hear they are standing by their product even though it was bought 5-6+ years ago and has changed owners several times. That is amazing customer support.
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Old 05-24-2012, 11:51 PM   #12 (permalink)
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Wow, that is superb customer service.

Nice to see such companies. We can all give them some of our money when we go out buying parts for our cars. I know I will go through their catalog.
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Old 05-25-2012, 04:32 AM   #13 (permalink)
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Sounds like superb customer service. No receipt and they still sent you a replacement, they did not have to do that at all. But they also understand how to run a company and take care of the customer. Now that people have read this they will probably be more likely to use their products. Take notes bisimoto engineering
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Old 07-17-2012, 11:12 AM   #14 (permalink)
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So its been like 2 months and no package. My friend from Miami is calling them like 4 times a week but the manager is always out. When we finally managed to get him, they said that the item is out of stock ...

I will keep trying but ....
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Old 07-17-2012, 07:21 PM   #15 (permalink)
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That sucks. Hope you end up getting it.
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Old 07-18-2012, 09:17 AM   #16 (permalink)
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lucky my retainers did not have the same problem like you.

don;t you hate when people sell crap parts and ask a premium for it.
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Old 10-25-2012, 02:00 AM   #17 (permalink)
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And finally i gave up, after months of waiting and false promises my head gasket is gone so i have to replace it. Last promise from the manager Nolan was that package is ready for shipping and it will take 5 days to ship, After 20 days and no package we called again and they answered that the unit is out of stock and we have to wait 60 more days ...

so isky
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Old 10-25-2012, 05:48 AM   #18 (permalink)
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that's rough man.
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Old 10-25-2012, 04:03 PM   #19 (permalink)
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Gey!
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Old 10-25-2012, 07:36 PM   #20 (permalink)
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Guess i know who not to order valvetrain parts from, bummer man. Up until this point i have heard nothing but good things about them too.
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