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Old 08-19-2016, 01:14 PM   #1 (permalink)
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Default ostrich windows error

Im trying to install Ostrich 1.0 on a windows 10 laptop and I keep getting the error

Windows has stopped this device because it has reported problems. (Code 43)

A request for the USB device descriptor failed.

How can I fix this?
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Old 08-20-2016, 05:34 AM   #2 (permalink)
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Did you look at this?
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Old 08-20-2016, 06:39 AM   #3 (permalink)
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yep already did that. It will load the driver but still says the device is malfunctioning.
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Old 08-20-2016, 07:59 AM   #4 (permalink)
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find the device manager, find the ostrich, right click, head to properties, and look at the results there. does it say any information, such as hardware ID in drop down, or device name, etc..?

if not, it is not installed correctly or being "seen" correctly


an option is to do a virtual install of windows xp or windows 7, and go that route for connectivity.


I personally am staying away from windows 10 until they have it VERY stable across the board
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Old 08-20-2016, 06:37 PM   #5 (permalink)
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Quote:
Originally Posted by mattliston View Post
find the device manager, find the ostrich, right click, head to properties, and look at the results there. does it say any information, such as hardware ID in drop down, or device name, etc..?

if not, it is not installed correctly or being "seen" correctly


an option is to do a virtual install of windows xp or windows 7, and go that route for connectivity.


I personally am staying away from windows 10 until they have it VERY stable across the board
It displays as USB Serial Converter

Hardware Id's - USB\DEVICE_DESCRIPTOR_FAILURE

I'm lost I tried almost all of the drivers from Moates and nothing is working.
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Old 08-20-2016, 07:10 PM   #6 (permalink)
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if the hardware id shows that, it cannot properly see the device.

it is a possibility the ostrich is not in 100% working order.


I am NOT SAYING ITS SHIT. but you should power up the ostrich and check voltages and such. Is the ostrich modified at all? that battery pack does not look normal
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Old 08-20-2016, 07:17 PM   #7 (permalink)
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Quote:
Originally Posted by mattliston View Post
if the hardware id shows that, it cannot properly see the device.

it is a possibility the ostrich is not in 100% working order.


I am NOT SAYING ITS SHIT. but you should power up the ostrich and check voltages and such. Is the ostrich modified at all? that battery pack does not look normal
I don't know anything about it as I bought it second hand. I thought the battery was supposed to be a disk style battery not triple A's

How would I go about powering it and checking the voltages.
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Old 08-20-2016, 07:33 PM   #8 (permalink)
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Just open the case and check the battery voltage. Should be over 2v if it's the same battery as the 2.0

Email moates support and ask. Those guys are great, some of the best customer service I've ever experienced
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Old 08-20-2016, 08:13 PM   #9 (permalink)
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^^ yes, Ive read plenty of happy customer service stories on this forum from moates guys.

I have minimal personal experience using an ostrich, and never for my own car.

But that is what I was referring to. checking the battery voltage, and checking to see if it is making its way to the main components.
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Old 08-21-2016, 06:20 AM   #10 (permalink)
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Ok I'll check the voltages. I did email moates too. Someone suggested that the USB controller went bad. Which is only like $5 for a new one but looks impossible to solder due to it being so small.
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