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Old 08-20-2015, 08:53 AM   #1 (permalink)
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Default praise of Moates demon

Just wanted everyone to know how well moates takes care of their customers. I had an issue with my demon after a year of use. they exchanged it with no problem.
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Old 08-20-2015, 08:56 AM   #2 (permalink)
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This would fall more under product review.
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Old 08-20-2015, 02:50 PM   #3 (permalink)
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I've seen threads like this time and time again over the years. They take care of people.
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Old 08-20-2015, 03:06 PM   #4 (permalink)
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Dave Blundell.....
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Old 08-20-2015, 05:20 PM   #5 (permalink)
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Dave and Craig are great. That's why I use their hardware for NepTune!
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Old 08-20-2015, 05:49 PM   #6 (permalink)
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To second the OP, I had the same. My initial board was bad out of the box and I never knew it, thinking I was setting something up, so I shelved it for 2 years. Later decided to dig it back out and went through trouble shooting the software side with great help from HRTuning on their forum before deciding it was the board. Moates R&R'd the board asap and got me on the road.
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Old 08-21-2015, 12:48 AM   #7 (permalink)
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Moates support and warranty is awesome. I have, however, been noticing that the boards have been failing with increasing regularity. When I got two boards that randomly died on me, I attributed it to shit luck, but looking at some reports like these, it seems that there is a supply chain issue somewhere that needs to be addressed.

I'd love to run their hardware, but the prospect of international RMA isn't very exciting. So I've decided to try a Haltech on my next build instead.
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Old 08-21-2015, 04:20 AM   #8 (permalink)
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It's been on the decline. I believe there was a firmware issue that caused a lock up in certain instances with the Demon 1. From what I understand the latest firmware is operating much better and the Demon 2 does not have this issue. He mentioned also building in a reset option so someone can factory reset the unit in the field by jumping a pin. If you want some specifics you can openly ask them about it, they won't hesitate to give you the current state of the hardware!
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